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Wednesday, May 15, 2013
The Better Business Bureau is expressing concerns about a company claiming to offer discounted travel packages after customers have complained about not receiving what they purchased.
A spokeswoman for the Better Business Bureau is not calling Omaha Travel a scam, but she said the company is at least being dishonest with consumers.
"They are falsely claiming to be BBB accredited, which we want to make sure consumers understand they are not," said Robbie Namee, a Better Business Bureau spokeswoman.
That is just one of the problems Namee's organization has with Omaha Travel.
The company claims to offer great travel deals. For example, it's website boasts travel packages to Italy that start at just $35. However, consumers are running into problems other than hidden fees, Namee said.
"They're not honoring their promises," she said. "On refunds, they're saying that the consumers didn't follow their procedures properly, so they're throwing it back on the consumer."
Two Better Business Bureau Investigators recently attended an event hosted by Omaha Travel. Namee said company representatives were unable to answer some of their questions.
"Who owns the company? When was the company started? Basic information," Namee said.
Most web search engines do not return results for Omaha Travel. The website, omaha-travel.com, does not include a business address. According to a Better Business Bureau consumer alert, past address provided by Omaha Travel have proven to be phony.
A call Wednesday to the customer service phone number listed on the Omaha Travel website was answered by an automated message sending the caller to a voicemail box. A message sent to the company's customer service e-mail has not been answered.
Namee said anybody looking for good travel deals should begin the search close to home with local travel agents.
"I think it's always good to stick with your community and do business within the community," she said. "I think that's important."
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